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Service Alerts

Emergency or unplanned outages

UPDATE
Posted Apr 16, 2014 3:09 PM
The problem has been resolved, and all ADSM servers are now running normally. New backups can be run, and all previously backed-up data is now available for restore if necessary. Backups scheduled for tonight should run normally.

However, you may expect slower performance for backups and restores on ADSM-1 as it catches up on missed backups. This slower performance should be over by Thursday afternoon.

We apologize for the length of time it took to resolve this issue.

Please report system outages to Network Operations Center, 312-413-8080, option 2. You can check current system status by visiting the ACCC UpReport page.
UPDATE
Posted Apr 16, 2014 8:22 AM

The restore of the ADSM-1 server from its backups is continuing, though it is taking longer than expected.

Estimated time to resume normal service

We are contacting Tivoli support to refine our estimate of when to expect the restore to complete. We will either have a better estimate of when that might be, or hopefully it will be complete, by 12:00 Noon today.

If you experience a service outage...

Please report service outages to Network Operations Center, 312-413-8080, option 2. You can check current system status by visiting the ACCC Service Status page.

UPDATE
Posted Apr 15, 2014 5:20 PM

We are having to restore the ADSM-1 backup server from its own backups. We have a good backup of it, but as with any large restore, it will take hours.

Estimated time to resume normal service

Service is expected to resume normal operation by 8AM Wednesday April 16. The ADSM-2 and ADSM-4 servers are not affected, and continue to run normally.

If you experience a service outage...

Please report service outages to Network Operations Center, 312-413-8080, option 2. You can check current system status by visiting the ACCC UpReport page.

Posted Apr 15, 2014 9:28 AM

Due to residual problems after the hardware repairs last night, the ADSM-1 backup server is back down again.

Services impacted

  • The ADSM-1 server is unavailable for backup or restore.
  • The ADSM-2 and ADSM-4 servers were not affected by this problem, and are OK.
  • You can determine if you are affected by attempting to log into ADSM using the manual Tivoli GUI Backup/Archive client program, or by running the nslookup command on the Server Address in your configuration file, dsm.opt (Windows) or dsm.sys (Mac, Linux, Unix).

Estimated time to resume normal service

Service is expected to resume normal operation by 5:00PM today, Tuesday April 15.We will post updates to this time estimate as we become aware.

Planned downtime

Posted Apr 16, 2014 11:55 AM

Blackboard Inc. is updating the SafeAssign plagiarism tool which will require a service outage on Saturday, April 26, 2014 from 9am to 11am CST. For the first half hour, SafeAssign functionality will not be available. For the remainder of the maintenance window, papers will not be processed. Papers submitted during this maintenance window will be queued, and reports will be delayed until after the maintenance is completed. Immediately after this maintenance is completed, users will experience a new look on their SafeAssign originality reports.

For more information about the SafeAssign update, please review the release notes here.

If you have questions, please contact blackboard@uic.edu.

Posted Apr 10, 2014 2:52 PM

ACCC is upgrading software on the Tigger system to improve performance. The Tigger system will be down during this maintenance on Saturday, April 19, 2014 from 9:00 PM until 6:00 AM on Sunday, April 20, 2014.

The services that will be affected include:

  • No tigger Unix logon (SSH or SFTP) sessions.
  • No email for users who use Tigger for their email. Incoming mail will be held safely until the upgrade is finished. Mail destined for mailserv, Google Apps, or elsewhere will be unaffected.
  • UIC guest wireless account creation will be unavailable.
  • Personal staff web pages hosted on Tigger (e.g. www.uic.edu/~netid) will be unavailable.
  • Departmental web pages with forms and fillable fields will not function, however static information will still be available.

Questions or support: consult@uic.edu

Posted Apr 3, 2014 3:30 PM

To improve network security, ACCC will be performing network maintenance from April 11th through June 30th at 9:30pm each Friday night for approximately five minutes. Downtime is not anticipated, but may occur.

Questions or support: consult@uic.edu or 312-413-8080.

Posted Mar 31, 2014 12:03 PM

As you may know, IDOT is working on the Circle Interchange project, which includes construction on the Peoria and Halsted Bridges. This construction will affect some phone service on the east side of UIC’s campus as AT&T works to relocate the phone line infrastructure under the bridges.

We are working with AT&T to minimize the disruptions by limiting the work to the hours of 2pm-10pm on weekdays, and 10am-7pm on the weekends. The work will take place from April 8th to May 31st. As a result, some Centrex phone users (non-VoIP) on the east side of campus may experience a one-time loss of phone service lasting up to ten minutes. Unfortunately, due to AT&T’s lack of records, they are unable to provide us with the phone numbers being migrated.

While calls using a Centrex phone cannot be made during the migration, calls using any alternate phone (cell phone, VoIP phone) will be unaffected.

If you have any Centrex lines that are critical to your operation, please contact us immediately at 312-966-7171. If you experience any Centrex phone issues lasting more than the estimated few minutes, please use the following link to report your trouble: http://accc.uic.edu/answer/telecom-repair.

We apologize for the inconvenience this may cause. If you have any questions, please contact consult@uic.edu

Sincerely,
Academic Computing and Communications Center

News and announcements

News and classroom announcements

Posted Apr 10, 2014 4:25 PM
Connect with us on Twitter @UIC_ACCC! We want to share the latest ACCC technology news, tips and resources with you, so we’re joining the Twitter community. We’ll also be tweeting about the status of our services, in addition to posting updates on our News and Alerts webpage.


New to Twitter? Get started with these short, simple instructions.


Follow us on Twitter. We look forward to hearing from you!

Posted Apr 7, 2014 8:03 PM
Microsoft is discontinuing support for Windows XP after the next patch cycle on April 8, 2014, and it is widely anticipated that hackers will begin to target machines running Windows XP soon after.

To ensure the security of your data as well as well as the integrity of our network, these devices need to be remediated.

If you have a device that is still running Windows XP, please contact security@uic.edu so we can work with you on the proper remediation. For more information, please review: https://www.microsoft.com/en-us/windows/enterprise/end-of-support.aspx.
Posted Mar 5, 2014 12:01 PM

ACCC computer lab reservation requests for Summer Session I and II will be accepted beginning March 10, 2014 and will remain open until April 18, 2014.

Requests taken during this time period will be considered on a first-come, first-serve basis. To best accommodate all classes, several factors will be considered before approving a reservation including class size, demand, and availability. Approval notices will be sent after this submission window is closed, and at least two weeks before the beginning of Summer Session I.

Once all of the requests received during the submission period have been processed, requests received after the submission period will be processed in the order that they are received. Please note that we cannot guarantee that late submissions will be processed before the start of Summer I Session or that there will be available computer lab space.

Further information on ACCC lab reservation policies can be found here: http://accc.uic.edu/policy/lab-reservation-and-usage-policy

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