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Service Alerts

Emergency or unplanned outages

No emergencies have been reported. Please report any ACCC service outages to Network Operations Center - 312-413-8080.

Planned downtime

Posted Apr 21, 2014 4:07 PM

To improve system reliability, ACCC will be performing Wi-Fi maintenance on Friday, May 9, 2014.

From 9:00 PM to 9:05 PM, UIC Wi-Fi will be down for five minutes. The following buildings will be affected:

  • Lecture Centers: A-F
  • Lecture Halls: Jefferson, Henry, Stevenson, Grant, Douglas, Lincoln, Addams, Taft, Burnham
  • Library
  • Science and Engineering Offices
  • Student Center East, Student Center East Tower
  • Student Recreation Facility
  • Jane Addams Hull House
  • College of Architecture, Design and the Arts
  • Residence Halls: Courtyard, Commons South, Common West, James J. Stukel Towers, Marie Robinson Hall, Thomas Beckham Hall
From 9:30 PM to 9:40 PM, users within UIC will not be able to access the Internet, and off-campus users will not be able to access UIC resources.

Questions: consult@uic.ed

Posted Apr 16, 2014 11:55 AM

Blackboard Inc. is updating the SafeAssign plagiarism tool which will require a service outage on Saturday, April 26, 2014 from 9am to 11am CST. For the first half hour, SafeAssign functionality will not be available. For the remainder of the maintenance window, papers will not be processed. Papers submitted during this maintenance window will be queued, and reports will be delayed until after the maintenance is completed. Immediately after this maintenance is completed, users will experience a new look on their SafeAssign originality reports.

For more information about the SafeAssign update, please review the release notes here.

If you have questions, please contact blackboard@uic.edu.

Posted Apr 3, 2014 3:30 PM

To improve network security, ACCC will be performing network maintenance from April 11th through June 30th at 9:30pm each Friday night for approximately five minutes. Downtime is not anticipated, but may occur.

Questions or support: consult@uic.edu or 312-413-8080.

Posted Mar 31, 2014 12:03 PM

As you may know, IDOT is working on the Circle Interchange project, which includes construction on the Peoria and Halsted Bridges. This construction will affect some phone service on the east side of UIC’s campus as AT&T works to relocate the phone line infrastructure under the bridges.

We are working with AT&T to minimize the disruptions by limiting the work to the hours of 2pm-10pm on weekdays, and 10am-7pm on the weekends. The work will take place from April 8th to May 31st. As a result, some Centrex phone users (non-VoIP) on the east side of campus may experience a one-time loss of phone service lasting up to ten minutes. Unfortunately, due to AT&T’s lack of records, they are unable to provide us with the phone numbers being migrated.

While calls using a Centrex phone cannot be made during the migration, calls using any alternate phone (cell phone, VoIP phone) will be unaffected.

If you have any Centrex lines that are critical to your operation, please contact us immediately at 312-966-7171. If you experience any Centrex phone issues lasting more than the estimated few minutes, please use the following link to report your trouble: http://accc.uic.edu/answer/telecom-repair.

We apologize for the inconvenience this may cause. If you have any questions, please contact consult@uic.edu

Sincerely,
Academic Computing and Communications Center

News and announcements

News and classroom announcements

Posted Apr 18, 2014 1:47 PM
As you probably heard in the news, a vulnerability in software that is used extensively at many online sites called Heartbleed, was announced on Monday, April 7. This vulnerability made it possible for an attacker to contact a web server and look into the server's memory a little bit at a time, without being detected. One of the side effects of this vulnerability is that by looking into the server’s memory, a client’s username and password could be compromised and captured by an attacker.

To investigate the possible effects at UIC, ACCC Security immediately scanned the entire UIC network to detect all of the servers running a vulnerable version of the software. A small number of servers (27) were identified and we notified the units and provided steps to remedy the problem. At the same time, a scan was performed on all ACCC internal networks and servers to find the vulnerable software. A total of 43 ACCC servers (14% of all ACCC servers) were found running versions of the software with the Heartbleed vulnerability and were immediately updated. In addition to patching the servers, we need to close the door on anyone who may have gained access to these systems. We are doing this by installing new digital certificates on these servers.

The main question here is, “Was my UIC password compromised?” The answer to this question for the majority of the campus community is “No”. However, there is a small subset of users that might need to change their passwords.

UIC passwords you should change

Google Apps - for most people, accessing Google Apps would not have compromised your account. However, IF
  • you have an email client (Outlook for example) configured to contact Google to read your UIC email from a UIC Google Apps account using the IMAP protocol. Or, IF
  • your login to Youtube matches your UIC netid and common password, then we recommend that you change your password.
Box - for most people, access to Box would not have compromised your account. However, IF
  • you have used the 'Create External Password' feature to create a password to connect your Android phone or an Apple iOS app to access your University Box account, that password may have been compromised. Or, IF
  • you used the same password as your common password, then you should also change your common password.
Finally, if you have used your netid@uic.edu/common password credentials for any site other than UIC, then please change your UIC common password. Keep in mind that you should never use this combination to authenticate with external services for this reason.

Questions about changing your password?

Posted Apr 10, 2014 4:25 PM
Connect with us on Twitter @UIC_ACCC! We want to share the latest ACCC technology news, tips and resources with you, so we’re joining the Twitter community. We’ll also be tweeting about the status of our services, in addition to posting updates on our News and Alerts webpage.


New to Twitter? Get started with these short, simple instructions.


Follow us on Twitter. We look forward to hearing from you!

Posted Apr 7, 2014 8:03 PM
Microsoft is discontinuing support for Windows XP after the next patch cycle on April 8, 2014, and it is widely anticipated that hackers will begin to target machines running Windows XP soon after.

To ensure the security of your data as well as well as the integrity of our network, these devices need to be remediated.

If you have a device that is still running Windows XP, please contact security@uic.edu so we can work with you on the proper remediation. For more information, please review: https://www.microsoft.com/en-us/windows/enterprise/end-of-support.aspx.

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